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2. Workflow Management:
Queue: The 'Queue' Tab displays a list of the patients waiting at a service point which is defaulted to the user's service point. Users are also able to display a queue of another service point and select to work with another patient record. When a patient record is selected, the lock indicator will be changed from green to red, which will allow other users to have a 'read only' access.
The queue indicator differentiates the clinic each patient is heading towards, while the sequence number not only determines the sequence of patient arrivals, but also can be used as a counter for the number of patients currently in queue at each service point.
2.1. Patient Transfer: After patients complete their transactions at the current service point, they will be transferred to the next service point where their names will appear in the destination's queue.
2.2. Patient Query: Users can search for a patient record by either entering the HN or searching for the patient's name (by entering the complete or partial part of the name) or ID. The system will display a list of patients with similar names.
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